One of the most important differences between the old style organization and the new one is the ability to structure jobs and duties. We say that we want to pay people to do work, but we actually pay them to put in time and hope that they work while putting in the time. In fact, the most bureaucratic cultures even hire "supervisors" and "managers" to watch over the people and make sure they work.
The modern way is to organize jobs around tasks and projects measuring progress with good metrics. For example, you can pay a collector to sit and make calls. Or, you can pay her to keep a past due rate in a particular region down to a particular percentage. If you use the past-due metric, and reward her on that basis, then you can leave her alone and let her work from anyplace. After all, you don't care how she does it, (as long as it is within ethical guidelines,) or from where she works, as long as she meets the objective of the past-due rate.
This can be done with many different jobs. Reward people for working and results, rather than for putting in time. This technique releases employees for flexible hours, flexible places to work, working from home, and many other modern techniques. Those techniques cause happier and empowered employees who generally get better results.
Of course, you the manager have to trust them which is a key of a good culture.
